Terms and Conditions

Terms and Conditions
These terms and conditions apply to all purchases made through the Hazel & Victoria Gold Coast website, accessible at support@hazel-victoria.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We do our utmost to describe the products correctly and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1-3 working days
- Shipping time: 3-7 working days (depending on location)
- Shipping takes place directly from our supplier in China
5. Returns and Cancellations
See our separate returns policy for all terms and conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the address provided carefully.                  7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Hazel & Victoria Gold Coast and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing through support@hazel-victoria.com. We aim to respond within 5 working days.
9. Applicable law
These terms and conditions are governed by Dutch law.